Switching to renewable heating is promoted via our websites, social media accounts, and online advertising. When homeowners contact us we will answer their initial queries, crucially we will help to work out which solutions are NOT suited to them, and which one are. Often we will do a rough whole-house heat load calc to help roughly estimate the appliance size needed, and, for a charge, we will also do a detailed room-by-room calculation if wanted.
At this point we hand across to the local installer - it's vital that it is someone local who will be supplying, installing, and supporting the system. Yet our work isn't done at that point - we liaise between homeowner and installer, work on installation designs and schematics with the installer, talk through any changes needed, and provide support during and after the actual installation process.
All this is to try to help ensure that the whole thing goes smoothly, and that the homeowner ends up content with a system that works as it should, hot water, and a warm comfy home.